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Nine popular ways companies are changing up their digital CX

Hoca

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Question: What’s one of the nine popular ways companies are changing up their digital CX?
Answer: ‘Providing tailored recommendations.’


“Enhancing the digital customer experience now requires personalization. Customers anticipate tailored recommendations for additional products and services based on their individual needs and interests.“
Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “Nine popular ways companies are changing up their digital CX” at Forbes.

The post Nine popular ways companies are changing up their digital CX appeared first on Hawthorne Advertising.
 
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