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Nine popular ways companies are changing up their digital CX

Thread starter Hoca
Start date Mar 19, 2024

Hoca

Administrator

Staff member

Mar 19, 2024

Question: What’s one of the nine popular ways companies are changing up their digital CX?
Answer: ‘Providing tailored recommendations.’

“Enhancing the digital customer experience now requires personalization. Customers anticipate tailored recommendations for additional products and services based on their individual needs and interests.“
– Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “Nine popular ways companies are changing up their digital CX” at Forbes.

The post Nine popular ways companies are changing up their digital CX appeared first on Hawthorne Advertising.

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