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Can AI Technology Be Used for Digital Marketing?

Hoca

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What Exactly is AI?




First up – what exactly is AI? Basically, it’s computer systems that can perform tasks that typically require human thinking. Instead of following pre-programmed rules, AI uses machine learning to get better at its job. In digital marketing, AI helps with narrow tasks like generating content and optimising ads. General human-like AI doesn’t exist yet outside of sci-fi movies!



There are two main types of AI that are relevant for marketers:​




Narrow AI focuses on excelling at one specific task, such as filtering spam emails or recommending products. This is the most common form used in marketing today. On the other hand, general AI aims to build machines with broad human intelligence that can multitask. This type of versatile AI doesn’t really exist yet.

So for now, marketers are applying narrow AI tools to make incremental improvements in areas like personalisation and prediction. And this is just the beginning!



Current Uses of AI in Digital Marketing




So how are savvy marketers using AI today?



Chatbots are a prime example. These AI-powered bots have friendly conversations with website visitors to provide help 24/7. They use natural language processing (NLP) to understand questions posed in everyday human language, and then respond with relevant answers. Much more helpful than a basic FAQ page!



Chatbots can be used on company websites, messaging apps, and social platforms to engage customers and prospects around the clock. As their conversational abilities improve over time, expect your AI bot sidekick to handle an increasing portion of customer service needs.



Another way marketers utilise AI is for content creation. While human oversight is still required, AI content tools can significantly increase the output of blog posts, social captions, and basic video clips. By generating initial drafts, AI allows marketers to produce more content to reach their audiences across platforms.



AI is also powering the next level of hyper-personalisation in digital marketing. By continuously analysing customer data from various sources, AI algorithms can determine individual interests and behaviours. This allows marketers to deliver customised recommendations, offers, and other content tailored to each prospect or customer. The future is one-to-one engagement at scale.



Here’s where AI gets really interesting – making data-driven predictions about future outcomes. The machine learning capabilities of AI allow it to detect patterns that humans simply could not spot on their own. Marketers can leverage these predictive insights to understand which marketing strategies are working best and where to allocate resources most effectively. AI transforms decision-making from guesswork to guided optimisation.



Potential Benefits and Concerns of AI Marketing




While AI unlocks exciting possibilities, integrating it into marketing operations also raises some valid concerns.



Some fear AI could replace human marketers entirely as it takes over more responsibilities. However, most experts believe AI will augment human capabilities rather than outright replace marketing roles. AI excels at automating repetitive tasks, freeing up human marketers to focus on creativity, empathy, and emotional intelligence.



There are also ethical considerations around data privacy and algorithmic bias. Strict regulations and oversight are required to ensure transparency and prevent exclusion or discrimination. Marketers have a duty to use AI responsibly and fairly.



When applied thoughtfully, AI can enhance marketing in many ways:

  • Increased efficiency by automating time-consuming tasks
  • Personalised customer experiences based on data insights
  • 24/7 availability through chatbots and virtual assistants
  • Improved campaign performance with predictive analytics



The Future of AI in Digital Marketing




AI innovation moves extremely fast, so predicting the future is challenging. But here are some ways that AI could reshape marketing roles and strategies looking ahead:




  1. AI tools may become sophisticated enough to take over basic creative tasks like design, allowing marketers to manage and direct while the computer generates content. Kind of like having a personal AI assistant!
  2. With enough data, AI may begin forecasting trends and advising on new market opportunities to pursue. It could help set marketing direction rather than just optimise existing tactics.
  3. As consumers get more accustomed to AI interactions, brands may come to rely on virtual spokespeople powered by AI. Imagine celebrity-style virtual influencers endorsing products on social media.
  4. It’s unlikely AI will replace human marketers completely. But it will drastically amplify our capabilities and allow us to focus on the parts of marketing that remain distinctly human-like ideation, innovation, and forging emotional connections with customers.



The upshot? AI lets marketers provide value at scale. With computers handling repetitive tasks, humans can focus on creativity and emotional intelligence—our unique strengths. AI is the perfect teammate to augment distinctively human skills. Together, we will be an unstoppable marketing duo!



Let’s speak about AI and digital marketing strategies for your business today! Book a 1:1 with us here.​


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