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7 ways to measure and leverage ROI metrics for customer service

Hoca

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Question: What’s one of the 7 ways to measure and leverage ROI metrics for customer service?
Answer: ‘Measure each customer’s lifetime value.’


“Measuring the lifetime value of a customer is a key indicator that your customer service is effective. Sharing increases or decreases in ROI numbers can motivate team members to continue providing high-quality customer service.“
Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “7 ways to measure and leverage ROI metrics for customer service” at The Business Journals.

The post 7 ways to measure and leverage ROI metrics for customer service appeared first on Hawthorne Advertising.
 
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